Support
Questions, billing, or something not working — we're quick by email.
Prefer email? support@reticletrade.com — most messages answered within one business day.
Or use the Help button in the corner to search our knowledge base or open a ticket without leaving this page.
Billing & refunds
Every account starts with a 15-day full-access free trial, no credit card required. If you subscribe and change your mind, email us within 14 days of your first payment for a full refund, no questions asked. Renewal payments aren't refundable, but if a renewal ever catches you by surprise, contact support@reticletrade.com and we'll make it right. Full details in our Terms of Service.
Cancelling
You can cancel your subscription at any time by emailing support@reticletrade.com — your access continues until the end of the period you've paid for, and you won't be charged again.
Account & login help
Locked out, wrong email, or something not working? Email support@reticletrade.com with the address you signed up with and a description of what you're seeing — screenshots help.
Privacy
See our Privacy Policy or email privacy@reticletrade.com.
What RETICLE is (and isn't). RETICLE is a trade planning, journaling, and discipline platform. It does not provide investment advice, trading signals, or brokerage services — questions about your trading decisions are yours to make; questions about the software are ours to answer.